Order Status
You can look at past and pending orders. You must be a Registered Customer to use Order Status. Click here to check your Order Status.
Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address:
- The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
- The second confirms that your order has been shipped (any tracking information will be included); this e-mail should arrive within approximately 24 hours following authorization of your credit card and verification of your information.
Miscellaneous
About DiscountCooking
DiscountCooking by Great News! has been independently operated under the same ownership since 1977. We specialize in offering excellent gourmet cookware at discounted prices and take pride in our very high level of customer service. We offer a wide variety of quality kitchenwares at everyday sale prices.
Our on-site cooking school and on-staff culinary professionals provide expert input and product evaluations (along with a few goodies to sample!). DiscountCooking can assure you that these products are at work in our kitchen before we recommend them for yours.
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Contact Information
We welcome any comments, suggestions and ideas that will make your shopping experience, either online or in our stores,
enjoyable. Tell us how we can help by contacting us at DiscountCooking Guest Service. We would love to hear
from you!
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Product Warranties
Many of the items that are sold on DiscountCooking.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, please contact the manufacturer directly.
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Gift Registry
Finding or Creating a Registry
If you want to give a gift to someone registered at DiscountCooking.com or create a registry, please visit the DiscountCooking.com retail store website.
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Ordering
Account Access Problems
Recently we upgraded our website and pre-existing accounts may have been deactivated. Please register again to enjoy the new DiscountCooking.com. If you continue to have problems accessing your account please Contact Us and explain the problem in detail.
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Placing An Order
Ordering online with DiscountCooking.com is as easy as 1,2,3. First, browse through our selection of exciting items in and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed shopping or continue to check out. That's it! It's that easy.
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Canceling My Order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order.
To change or cancel your order prior to shipment, you must a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
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Sales Tax
DiscountCooking.com is required by law to charge appropriate sales tax for orders with ship to addresses within the state of California.
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Security
Absolutely! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.
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Shipping
Shipping Charges
Your shipping charges will appear in the box marked "shipping charges" at checkout for your convenience.
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Shipping Options
We currently offer two shipping options within the United States. We do not curently offer International Shipping. You may choose Standard Ground or Expedited Service. If you choose UPS Home most of our customers in the contiguous U.S. receive their orders in just 5 to 7 business days. Need it faster? Expedited will deliver your order within 1 to 3 business days after we have filled your order. We are sorry, but we do not offer Saturday or Sunday delivery. For complete UPS shipping information visit www.ups.com.
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Shipping to a P.O. Box
We're sorry, but you must provide us with a valid residential address in order to accommodate your request. For more information regarding UPS shipping requirements, please visit their web site at www.ups.com.
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Track Packages
Find the UPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.ups.com to check the status of your order online. It may take 24 hours before tracking information appears on the UPS's web site.
If your order appears late, remember:
- Credit card approval must be received prior to processing.
- Overnight orders placed after 12 noon EST are processed the following day.
- Overnight delivery only occurs on business days (Mondays through Fridays, excluding holidays).
Terms & Conditions
- General
These General Terms and Conditions of Use ("Terms") are entered into by and between you and Great News/Discount Cooking. In consideration of your use of and access to this Internet site (and the promises and obligations herein, and intending to be legally bound, you and Great News/Discount Cooking hereby agree as follows: Your access to and use of the Great News/Discount Cooking site is subject to these Terms, as well as any modifications issued by Great News/Discount Cooking to these Terms, and all applicable laws and regulations. BY USING THIS SITE, YOU AGREE TO AND WILL BE DEEMED TO BE BOUND BY THESE TERMS. If you do not want to be bound by these Terms, do not use the Great News/Discount Cooking site.
Among other things, Great News/Discount Cooking provides information concerning various products and services and the opportunity to obtain additional information concerning those products and services or to purchase them. These Terms and the information provided in Great News/Discount Cooking in no way override the terms and conditions of your purchase of any product or service except as specifically provided herein. To the extent any area within Great News/Discount Cooking contains specific terms and conditions concerning its use ("Specific Terms"), those Specific Terms are in addition to these Terms. To the extent there is a direct conflict between these Terms and the Specific Terms, the Specific Terms shall prevail.
- Changes in Terms
Great News/Discount Cooking shall have right at any time and without prior notice, at its sole discretion, to revise these Terms or to impose new terms and conditions with respect to access to or use of Great News/Discount Cooking. Such revisions and additions shall be effective immediately upon notice thereof, which may be given by any means, including but not limited to posting the revised or additional terms and conditions on Great News/Discount Cooking. You are responsible for reviewing (Website Name) periodically for any modification to this Agreement that may affect your rights or obligations hereunder. You agree that you shall be deemed to be apprised of and bound by any modification by Great News/Discount Cooking to these Terms. ANY ACCESS OR USE OF THIS SITE BY YOU AFTER NOTICE OF REVISIONS OR ADDITIONS TO THESE TERMS SHALL CONSTITUTE AND BE DEEMED TO BE YOUR AGREEMENT TO SUCH REVISIONS OR ADDITIONS. No modification to these Terms by any party other than Great News/Discount Cooking shall be valid or enforceable against Great News/Discount Cooking unless expressly agreed to by Great News/Discount Cooking in a writing signed by a duly authorized officer of Great News/Discount Cooking.
- Termination
These Terms are effective until terminated by Great News/Discount Cooking. Great News/Discount Cooking may terminate these Terms without notice and at any time. In the event of termination, you are no longer authorized to access Great News/Discount Cooking and the restrictions imposed on you with respect to the Content, and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms shall survive termination. Great News/Discount Cooking shall also have the right without notice and at any time to terminate Great News/Discount Cooking or any portion thereof, or any products or services offered through Great News/Discount Cooking, or to terminate any individual's right to access or use Great News/Discount Cooking or any portion thereof.
- Compliance with Laws
You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of Great News/Discount Cooking and your purchase of the items on Great News/Discount Cooking.
- Content
The text, images, photographs, graphics, logos, illustrations, descriptions, data, and other material provided on Great News/Discount Cooking , as well as the selection, assembly and arrangement thereof, are referred to collectively as the "Content." The Content may contain errors, omissions, or typographical errors or may be out of date. Great News/Discount Cooking may change, delete, or update any Content at any time and without prior notice. The Content is provided for informational purposes only and is not binding on Great News/Discount Cooking in any way except to the extent it is specifically indicated to be so. Unless otherwise noted, all Content is protected by copyrights, trademarks, service marks, and other proprietary rights that are owned by Great News/Discount Cooking or by third parties that have licensed their use to Great News/Discount Cooking. You may view and use the Content only for your personal information and for shopping and ordering on Great News/Discount Cooking, and for no other purpose, and you shall retain intact all copyright and other proprietary notices. Except as provided in the foregoing, Great News/Discount Cooking does not grant to you or any person any right to use, reproduce, copy, modify, transmit, display, publish, sell, license, create derivative works, publicly perform, or distribute by any means, method, or process whatsoever, now known or hereafter developed, any of the Content on or transmitted through the Great News/Discount Cooking , including without limitation by transferring, downloading or otherwise copying any Content onto any disk drive or other storage medium. Any use of the Content, except as specifically permitted in these Terms or as otherwise expressly permitted in the Content or in writing signed by Great News/Discount Cooking, is strictly prohibited.
- Linked Third Party Sites
Links to other Internet sites operated by third parties, including Great News/Discount Cooking vendors, do not constitute sponsorship, endorsement, or approval by Great News/Discount Cooking of the content, policies, or practices of such linked sites. Linked sites are not operated, controlled, or maintained by Great News/Discount Cooking , and Great News/Discount Cooking is not responsible for the availability, content, security, policies, or practices of linked sites, including without limitation privacy policies and practices. Links to other sites are provided for your convenience only, and you access them at your own risk.
- Prices, Orders
All prices displayed on Great News/Discount Cooking are quoted in U.S. dollars. Great News/Discount Cooking may restrict delivery to addresses within the United States and Canada. Great News/Discount Cooking will add shipping and handling fees and applicable sales/use tax. Great News/Discount Cooking reserves the right without prior notice to discontinue or change specifications and prices on products and services offered on Great News/Discount Cooking without incurring any obligation to you. Products displayed on this site are available while supplies last. Descriptions of, or references to, products or services on Great News/Discount Cooking do not imply endorsement of that product or service, or constitute a warranty by Great News/Discount Cooking. The receipt by you of an order confirmation does not constitute Great News/Discount Cooking 's acceptance of an order. Prior to Great News/Discount Cooking 's acceptance of an order, verification of information may be required. Great News/Discount Cooking reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from Great News/Discount Cooking, for any reason. Great News/Discount Cooking reserves the right to limit the order quantity on any item and to refuse service to any customer without prior notification. In the event that a product or service is listed at an incorrect price due to supplier pricing information or typographical error, Great News/Discount Cooking shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Great News/Discount Cooking shall promptly issue a credit to your credit card account in the amount of the incorrect price.
- Disclaimer and Limitation of Liability as to this Site and Content
Great News/Discount Cooking MAKES NO WARRANTIES OR REPRESENTATIONS WHATSOEVER WITH RESPECT TO THE Great News/Discount Cooking SITE OR ANY LINKED SITE OR ITS CONTENT, INCLUDING THE AVAILABILITY OF ANY SITE OR THE CONTENT, INFORMATION AND MATERIALS ON IT OR THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THAT CONTENT, INFORMATION AND MATERIALS. Great News/Discount Cooking ALSO DOES NOT WARRANT OR REPRESENT THAT YOUR ACCESS TO OR USE OF Great News/Discount Cooking OR ANY LINKED SITE WILL BE UNINTERRUPTED OR FREE OF ERRORS OR OMISSIONS, THAT DEFECTS WILL BE CORRECTED, OR THAT Great News/Discount Cooking OR ANY LINKED SITE IS FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. WITHOUT LIMITING THE FOREGOING, ALL CONTENT PROVIDED ON THIS SITE IS PROVIDED TO USERS "AS IS," WITH NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. THE "AS IS" CONDITION OF CONTENT IS EXPRESSLY MADE A CONDITION OF ANY TRANSACTION ARISING THROUGH OR AS A RESULT OF Great News/Discount Cooking. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. UNDER NO CIRCUMSTANCES SHALL Great News/Discount Cooking , ITS SUPPLIERS OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, WHETHER IN CONTRACT OR IN TORT, INCLUDING NEGLIGENCE, ARISING IN ANY WAY OUT OF ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE Great News/Discount Cooking OR ANY LINKED SITE OR ITS CONTENTS, INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF PROGRAMS OR OTHER DATA ON COMPUTER SYSTEMS OR OTHERWISE, EVEN IF Great News/Discount Cooking IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
- Disclaimer and Limitation of Liability as to Products and Services
We want you to be completely satisfied with your Great News/Discount Cooking purchase. If for any reason you are not entirely pleased with a product you purchased on Great News/Discount Cooking, simply return the item within 30 days of receipt for exchange or full refund of the purchase price. Refunds will be issued in the same method as the order was paid. After 30 days, all returns, replacements, service, and support must be handled directly between you and the manufacturer. Many products are packaged with the manufacturer's warranty and service information detailing specific terms and conditions. Manufacturers' warranties may vary from product to product.
ALL PRODUCTS AND SERVICES SOLD BY Great News/Discount Cooking ARE SUBJECT TO ANY APPLICABLE WARRANTIES AND REPRESENTATIONS OF THEIR RESPECTIVE MANUFACTURERS, INCLUDING BUT NOT LIMITED TO YEAR 2004 COMPLIANCE. ACCORDINGLY, Great News/Discount Cooking MAKES NO REPRESENTATION OR WARRANTY WITH RESPECT TO ANY PRODUCT OR SERVICE SOLD. EXCEPT AS EXPRESSLY STATED HEREIN, Great News/Discount Cooking EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS AND SERVICES SOLD ON Great News/Discount Cooking , INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.
UNDER NO CIRCUMSTANCES SHALL Great News/Discount Cooking , ITS SUPPLIERS OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS AND BUSINESS INTERRUPTION, WHETHER IN CONTRACT OR IN TORT, INCLUDING NEGLIGENCE, ARISING IN ANY WAY FROM ANY PRODUCT OR SERVICE SOLD OR PROVIDED ON Great News/Discount Cooking , EVEN IF Great News/Discount Cooking IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL Great News/Discount Cooking's LIABILITY EXCEED THE PRICE YOU PAID FOR THE PRODUCT OR SERVICE THAT IS THE SUBJECT OF THE CLAIM.
- Indemnification
You agree to defend, indemnify, and hold harmless Great News/Discount Cooking, Great News/Discount Cooking 's vendors, and their affiliates and related entities and their respective directors, officers, employees, and agents from and against all claims, losses, damages, liabilities, and costs (including but not limited to reasonable attorneys' fees and court costs), arising out of or relating to your breach of these Terms or your access to or use of Great News/Discount Cooking. The foregoing indemnification obligation shall survive termination of these Terms and Great News/Discount Cooking and any product or service provided to you arising out of or relating to your use of Great News/Discount Cooking.